No-shows are pure lost revenue. Fictional salon "Velvet & Vine Studio" sends three timed reminders — T-24h, T-3h, T-30m — and if the customer still doesn't confirm, a rescue message offers the slot to the waitlist.
One tap confirms. One tap reschedules. The chair stays full either way.
① Three reminders arrive at T-24h, T-3h and T-30m → ② The customer confirms and reschedules with single words → ③ Every message carries the action the business needs. All fictional.